Global Support Officer

Global Support Officer


Reporting to Head of Global Franchise Support and Training directly and serving as a key member of the Global Support team, the Global Support Officer joins a team of Global Support Officers who support Little Kickers 330 Franchisees across the world. This role creates a key business relationship with Little Kickers Franchisees to help them run and grow their businesses.

   

Qualifications and Experience

  • A university degree in business, sports management or in a related field. 
  • 3+ years in franchise industry
  • Evidence of supporting key accounts
  • Proven ability to self-manage schedule, targets and timelines
  • Appreciation of franchise systems and processes
  • Strong technical and practical background in the field
  • Experience working with Salesforce (desirable but not mandatory)
  • Location flexible, Europe preferred
  • Valid passport required
  • Fluent in either German or Spanish (desirable but not mandatory)

Please send an up-to-date Curriculum Vitae highlighting relevant experience to Rhonan Bland at rbland@littlekickers.co.uk 

 

Note:  This description is not intended to establish a total definition of the job, but is an outline of the duties.  Duties may vary over time.


Location:


Home based

Starting Hours:


40 hours per week, Monday - Friday

Start day(s)/date:


ASAP

Hourly wage:




Requirements:


  • Responsible for onboarding and developing Franchisees.  
  • Act as the key liaison between franchisor and Franchisee. 
  • Manage the negotiation process for franchise renewal agreements
  • Work with Franchisee to ensure that they are delivering within the operating standards set out in the Little Kickers Operating Manual.
  • Ensure Little Kickers Franchisee understands and adheres to employee, health and safety and safeguarding legislation.
  • Chair monthly individual business developments meeting with approximately 35 Franchisees.
  • Work with Franchisees to understand their dashboard and to improve efficiency and customer satisfaction.
  • Create, lead and/or participate in a variety of developmental initiatives, projects, franchise conferences and events.  
  • Oversee financial planning by providing input to, and monitoring budgets.
  • Maintain and update sales practices and policies on an annual basis.
  • Work with marketing team to ensure sales generation is optimised.
  • Deliver and co-ordinate Franchisee Training as required.




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